Claflin Equipment Ensures Excellence With Streamlined Service Management Solution

Since Corrigo's solution is web-based, provides a real-time calendar dashboard, and is accessible in the field with handheld devices, the entire workflow has been streamlined, eliminating the whiteboards and other outdated methods of dispatch, communication, and information tracking.

BUSINESS OVERVIEW

Claflin Equipment is a leading medical equipment company serving hospitals, clinics, surgical centers and general practices throughout New England. Claflin covers the complete sale, offering a full service package including delivery, installation, training, maintenance and more. This comprehensive approach highlights the company’s focus on providing the best possible value through quality products and services and a deep commitment to complete customer satisfaction.

BUSINESS CHALLENGE

- As the company grew, it became increasingly difficult to maintain efficiency in its work order management system.

Claflin needed an easier way to get service jobs routed, logged and invoiced, plus find a simpler method of running and viewing reports.

- To drive bottom line performance, the company needed a solid system in place to ensure billable hours were captured accurately and efficiently.

- Looking toward future expansion, the company wanted a scalable solution that could help them now, but was also capable of growing with them over time.

CORRIGO SOLUTION

- Since Corrigo’s solution is web-based, provides a real-time calendar dashboard and is accessible in the field with handheld devices, the entire workflow has been streamlined, eliminating whiteboards and other outdated methods of dispatch, communication and information tracking.

- With Corrigo, when a technician logs into a job, the clock starts running and time on the job is automatically recorded, ensuring complete accuracy in hours billed.

- The ability to view and print easily configurable reports helps management track goals and provides an accurate, real-time view of service performance.

RESULTS

- With one comprehensive system in place to handle the entire work order process, Claflin is focused on eliminating its multilayered workflow methods, becoming more efficient, productive and profitable.

- Easy access to reports on key performance metrics such as work order completion time and billed hours allows Claflin to identify areas for improvement and maintain the company’s competitive edge in service.

- By ensuring that billable hours are captured accurately, Claflin is confident that money is not being left on the table and that they are providing the best possible service value to their customers.

- Corrigo’s fully scalable solution not only solves today’s problems, but also offers the ability to add depth and breadth of service functionality to meet future needs as the company expands.

“With Corrigo’s scalable work order management solution, we have the ability to take our business to the next level while continuing to yield significant gains in the efficiency and accuracy of our billing to drive bottom line performance.”

-Eric Robinson, Operations Manager, Claflin Equipment