BUSINESS OVERVIEW
TVR Communications is the largest developer and single-source supplier of interactive television systems, television/telephone subscription programs, patient education and audio/visual products and services in the healthcare industry. With over 4 million paid subscriptions per year, TVR is the largest provider of television and telephone subscription services and patient education services to hospital patients.
BUSINESS CHALLENGE
- TVR was looking for the most cost-effective way to manage service requests across its geographically dispersed customer base.
- With its vision of service excellence and being the best partner to the best hospitals in the United States, the company needed to bring better visibility and understanding to service productivity, quality metrics and key trending information.
- TVR’s commitment to drive operational excellence and stay ahead of the competition demanded that they deploy a service management system that could easily interface with their existing systems, such as Salesforce.com, in order to eliminate administrative inefficiencies.
CORRIGO SOLUTION
- After an initial evaluation process, TVR Communications selected Corrigo’s field service software based on its proven results, breadth of product functionality and flexibility in meeting TVR’s technical and business requirements.
- TVR worked with a dedicated Corrigo implementation expert to incorporate their data and processes into Corrigo’s field service software, and was able to deploy the system among their 75 service employees within 2 months of the project kick-off.
- TVR will use Corrigo’s Integration Web Services Toolkit to interface with its existing Salesforce.com system.
RESULTS
- Real-time dashboards and wizard-based customizable reporting enables TVR to meet its goal of easily reporting on key performance metrics.
- Choosing a proven service management solution that was quick and easy to deploy enabled TVR to focus on proactively addressing its service operations and build a culture focused on continuous learning and improvement.
- Real-time communications and data-sharing between TVR service coordinators and field technicians resulted in more efficient work scheduling and increased technician productivity.
“With Corrigo’s field service software, we can take TVR services to a new level while reducing our operating costs and creating a distinct competitive advantage.”
- Sean Kenny, Director of Professional Services, TVR Communications