BUSINESS OVERVIEW
Founded in 1969, Wendy’s International, Inc. is one of the world’s largest restaurant chains. Since its doors first opened, the company has been committed to providing customers with high-quality food made just the way they like it, and that passion for
quality and commitment to customer value is still the number one priority that drives decision-making at Wendy’s.
BUSINESS CHALLENGE
- Wendy’s management needed better visibility into company-wide maintenance practices and the resulting impact on both productivity and customer satisfaction.
- In the highly competitive restaurant industry, controlling costs is critical. Wendy’s needed a comprehensive system that could help them manage their facilities in the most efficient and cost-effective manner possible.
- The company’s size and reputation demanded that new technology solutions be easily implemented and seamlessly integrated with the existing systems.
CORRIGO SOLUTION
- Corrigo’s comprehensive solution gives Wendy’s management a real-time view of their entire facilities management program.
- The solution allows for easily gathering, viewing and reporting of key building and equipment maintenance metrics based on aggregate, regional, district or local parameters.
- The ease of deployment offered by Corrigo provided both a smooth incorporation of vital information on Wendy’s existing equipment and a pain-free integration with systems already in place.
RESULTS
- Real-time visibility into facilities maintenance processes gives Wendy’s management critical insight to help make informed repair versus replace decisions and keep a handle on costs.
- The ability to easily configure and view customized reports on specific metrics has helped management pinpoint areas for potential improvement and proactively manage maintenance operations.
- Providing a standardized experience for all parties involved in the maintenance request process has streamlined workflow, simplified communication and empowered decision making for both management and service technicians.
“In the restaurant business, controlling costs is critical. With Corrigo, we have a full-service solution in place to drive efficiencies and reduce costs at each step of the facilities management process.”
- Don Wetherby, Vice President–Engineering, Wendy’s