Field Services
Key User Benefits
Experience Improved Customer Satisfaction Powered by Exceptional Service Delivery
Corrigo lets you gain control over the entire mobile field service process by providing unsurpassed visibility into the entire operation. The result is increased customer satisfaction, higher team productivity, and a profitable, growing service business. Operational efficiencies mean more work completed and higher first-time fix rates.
Select a role in the service delivery process to see how each benefits from a closed-loop service delivery solution.
- Customers: Get your service requests completed fast.
When techs show up onsite prepared with the right parts, at the right time, first-time fix rates go up dramatically. Exceeding customer expectations for service is a key outcome. Customers use—and refer to their friends—companies that are responsive and meet their expectations for service.
- Dispatchers: Assign work orders to the right technician with real-time tracking.
Streamlining the work order creation and assignment processes is critical to increasing productivity. You can set work orders to auto-route to a pre-selected vendor or staff technician—even for emergency requests—based on specialty and availability, or route them manually. The Dispatch Board gives you visibility to all work orders, allowing you to manage the flow of work and its completion.
- Technicians and Vendors: Get what you need to get the job done right-the first time.
You arrive on the job equipped to get it done. Work orders and their details are delivered to you by email, fax, or on your wireless device. Accept the work order, complete the work, and close it. All the details of the job are part of the work order record—labor rates, parts used, and much more. Vendors are paid more quickly and staff technicians avoid numerous trips to and from the main office.
- Accounting: Gain visibility and control over maintenance expenditures.
Time and billing information is captured as work is performed in the field and transferred to your accounting system. Invoicing is accurate and timely. Integration with QuickBooks and other accounting packages is supported.
- IT Staff: Implement a valuable tool that you don't have to maintain.
You deliver a highly beneficial tool to your business users, but because Corrigo is a hosted service, you don't need to install or maintain anything. And Corrigo integrates with your existing business systems such as customer relationship management, accounts receivable, and accounts payable, adding even greater value to your overall business objectives.
- Management: Get complete visibility into field service operations.
Field service optimization is critical for achieving higher profits, reducing operating expenses, and achieving operational excellence. Corrigo's comprehensive reporting gives you full visibility into every aspect of the field service delivery process, allowing you to focus on improvements that have a direct impact on the bottom line. You see satisfaction levels, average time to complete repairs, actual costs—all the metrics that matter.