Commercial Property Management
Key User Benefits
Improve Work Order Management and Increase Tenant Retention, Technician Productivity, and Managerial Insight into Business Processes
Corrigo connects all the people involved in the maintenance service and management process, increasing tenant satisfaction and retention, improving service staff and vendor productivity, and providing management with insight into and control of every element of their service operations.
Select a role in the work order management process to see how each user benefits from a closed-loop service delivery solution.
- Tenant: Enjoy responsive and accurate service delivery.
As a customer, your satisfaction level is high because you see prompt and efficient handling of your requests for service. Corrigo enables visibility and communication throughout the service process, so your satisfaction is a key result.
- Customer Service: Easily create, assign, and track work orders.
With the ability to automatically route up to 90 percent of all service requests, the Corrigo system enables your dispatchers to handle 3 to 5 times as many requests than previously possible.
- Service Technicians and Vendors: Have all the information you need to get the job done right—the first time.
Technicians arrive on location with all the information, tools, and instructions to complete the job on the first visit. Work order details can be delivered to them directly by email, fax, or on their handheld wireless devices. First-time fix rates go up, along with tenant satisfaction and retention.
- Accounting:Gain visibility into and control of maintenance expenditures.
Ensuring role-specific segregation of duties (authorization, verification, payment, etc.) is critical to being compliant with today's financial rules. Corrigo creates an easily auditable environment that ensures consistency across all locations and portfolios.
- IT: Implement a valuable tool that you don't have to maintain.
Deliver a highly beneficial, self-maintained tool to your business users. Because Corrigo is a hosted service, you don't need to install or maintain any hardware or software. And Corrigo seamlessly integrates with your existing business systems such as customer relationship management, accounts receivable, and accounts payable.
- Operations Management: Get complete visibility into and control of repair and maintencance operations.
It's tough to manage what you can't see. Because you now have total visibility into the metrics that matter, you can focus on making strategic business decisions that help improve your operations. Comprehensive reporting reveals tenant satisfaction levels, average time to complete repairs, and actual costs associated with repairs over the lifetime of an asset—mission-critical information that helps you manage technicians, vendors, and building assets. Reduce operating costs and deliver exceptional service by taking control of your operations.